dataVoice International

Overview

dataVoice International provides innovative computer-based systems for utilities that help solve the problem of providing predictable, speedy customer service day, night, weekdays, weekends and holidays. Employing Interactive Voice Response (IVR) technology, utility customers with touchtone phones may interact with the computer to receive many of the services that previously required a utility customer service agent. The IVR answers calls, directs calls, collects and speaks information. Automated Customer Service and Outage Management, also created by dataVoice, each perform their own specified functions. Because the systems are integrated (rather than pieced together from different vendors), they provide speedy service that minimizes call length and maximizes call handling capacity.

Serving Coop and Municipal Utilities - Large and Small
dataVoice systems help you provide the level of service your customers expect. Answer all calls or just roll over calls. Provide automated account information anytime day or night. Make collection calls and collect online payments. Answer outage calls, give customers status reports, create outage tickets, pinpoint outage causes, dispatch crews and call customers back. Once the outage is over, the system also generates reports needed for public utility commissions.

Making information available throughout the company.
You spend good money for software – billing systems, distribution/load analysis, GIS, mapping, SCADA, AMR, etc. And, then they don’t communicate with each other. Obtaining information from a different department means a walk down the hall, a phone call, or make a formal request, and then wait. Let dataVoice act as a hub for all these different systems. Accessing data from these sources, the dataVoice system helps utilities solve the logistical problems of making critical analysis and decision making data available to authorized users in all departments… regardless of where they are located.

Tailored to your size and needs
With dataVoice, choose from a number of modules and build a system that meets the exact needs of any size utility. There is never a need to piece together a system from different vendors and hope the pieces work together efficiently and accurately.