In recent months, utilities have discovered the value of flexible working models beyond the standard 9-to-5 in-office style. Often, this wasn't by choice. With COVID-19 and the related lockdowns forcing … Continue reading “How the right technology allows flexible utility working models”

When utility service goes down, it's up to your team to get things running again as quickly as possible. The key to making this process as smooth and effective as … Continue reading “Keeping your utility’s team on the same page”

An outage management system (OMS) has useful features for your utility at all times. With that said, as the name implies, an OMS is at its best when there is … Continue reading “Respond better to outages with a user-friendly OMS”

Internal process efficiency, emergency response, customer satisfaction. These variables — and more — are worth focusing on in a utility setting. What if you could boost them all with a single technology … Continue reading “The value of a modern outage management system”

Outage management is a time-sensitive process, and every minute your power, water, internet or waste water utility wastes during a crisis can lead to a damaged reputation with your customers. … Continue reading “How does consolidated outage management improve your utility’s performance?”

Advanced metering infrastructure (AMI) provides a clear way for utility providers to become quicker and more effective in the way they monitor resource generation and consumption, but are organizations actually … Continue reading “Is your utility making the most of AMI?”

There’s an app for everything today, or at least that’s how it seems. Anything possible on a computer is also available via smartphone or tablet, powered by user-friendly applications. If … Continue reading “Connect with modern utility customers through mobile apps”

While many utility providers are still relying on manual processes for important functions such as outage management and customer communication, the limitations of this model are starting to show. Too … Continue reading “5 reasons utility software enhances efficiency”

While every season brings its own hazards and risks for utility providers’ ability to bring consistent service to their customers, the winter can be especially harsh. The risks associated with … Continue reading “Winter brings extra utility outage hazards: Be prepared with a new OMS”

When searching for factors that are limiting your utility’s workflows and making your organization less efficient, paperwork may not spring immediately to mind. After all, tasks such as filing reports … Continue reading “Don’t let excessive paperwork bog down your utility’s outage management”