In your work for a water or wastewater utility provider, there will come times when you need to reach customers with important information. From alerts about service interruptions to boil … Continue reading “Communication with water customers: Leveling up with IVR”

As a utility manager, you know the pivotal role you fulfill in customers' lives. Whether dealing with electricity, water, wastewater or fiber services, you're in the business of providing essentials … Continue reading “Handle your utility customers’ accounts smoothly with IVR”

In an era of vulnerable power grids, extreme weather and high customer expectations, it's important for utility providers to possess the best possible outage management systems (OMS). But when it's … Continue reading “How great support helps an OMS implementation thrive”

When an outage strikes your utility service, how will your team respond? Will your office be able to handle the influx of calls? Will your field crews be able to … Continue reading “Maximize prevention to get ahead of utility outages”

Interactive voice response (IVR) technology is a great tool for utility providers. In fact, this type of system is often underrated. Its name doesn't do it justice. Far from being … Continue reading “Not just voice: What modern IVR technology means for utilities”

As a utility provider, you offer customers the building blocks for a comfortable life — from electricity to water to internet connectivity. The more your organization can stay in the … Continue reading “How the right OMS helps you answer utility customers’ top questions”

In recent months, utilities have discovered the value of flexible working models beyond the standard 9-to-5 in-office style. Often, this wasn't by choice. With COVID-19 and the related lockdowns forcing … Continue reading “How the right technology allows flexible utility working models”

When utility service goes down, it's up to your team to get things running again as quickly as possible. The key to making this process as smooth and effective as … Continue reading “Keeping your utility’s team on the same page”

An outage management system (OMS) has useful features for your utility at all times. With that said, as the name implies, an OMS is at its best when there is … Continue reading “Respond better to outages with a user-friendly OMS”

Internal process efficiency, emergency response, customer satisfaction. These variables — and more — are worth focusing on in a utility setting. What if you could boost them all with a single technology … Continue reading “The value of a modern outage management system”