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Outage response with an OMS: Faster, smoother, less wasteful

To invest in any new technology, utility leaders need to see evidence that it can deliver real results. Otherwise, it’s hard to justify a budget line item. Fortunately, there is no problem proving what a modern outage management system (OMS) can accomplish for providers. These software tools revolutionize the way utilities respond to interruptions and … Continue reading “Outage response with an OMS: Faster, smoother, less wasteful”

Empower your utility by integrating your OMS with other systems

The true power of a modern outage management system (OMS) doesn’t come from that single piece of software. Rather, utilities can integrate their OMS deployments with other key technology tools to enable powerful benefits for multiple departments and strengthen their ability to respond to any disruptions or interruptions. Outages are where utilities prove themselves – … Continue reading “Empower your utility by integrating your OMS with other systems”

How far has outage management technology come – and what’s next?

Utilities know their relationship with customers is based on trust. Consumers of power, water and gas rely on their utility providers to keep service consistent, and to quickly rectify any problems that arise. Having access to an advanced, digital outage management system (OMS) can help your organization meet these expectations and deliver the type of … Continue reading “How far has outage management technology come – and what’s next?”

The advantages of highly efficient communications during a utility outage

Your energy utility is never quite as exposed as it is during an outage. This is the time when your response to the issue can shape customer perception. At most times, power is something consumers can put out of their minds – it’s on and it will be there when they need it. Breaks in … Continue reading “The advantages of highly efficient communications during a utility outage”

OMS energy and outage response

The way your electric utility organization responds to energy outages may define it in the eyes of members. This means reduced outage durations can translate into better relationships with your local community and ongoing loyalty. In today’s technology-driven world, it’s not surprising that the most direct answer to power outage woes is installing an outage … Continue reading “OMS energy and outage response”

How utilities are supporting members during the COVID-19 crisis and related economic difficulty

As a utility provider, one of the most fundamental elements of your relationship with your customers is trust. Members must be sure utilities will be there for them, reliably providing the power, heating and water services they need to live in their homes. When times are at their toughest, which includes the present moment, you … Continue reading “How utilities are supporting members during the COVID-19 crisis and related economic difficulty”

Effectively respond to utility outages while remote workers follow social-distancing guidelines

If you work in the utility sector, your offices have remained open, even in the face of the deadly COVID-19 pandemic. Businesses and individuals alike cannot afford to lose access to the electricity, water, wastewater disposal and other vital commodities provided by their local utilities. One of the keys to keeping on serving your utility … Continue reading “Effectively respond to utility outages while remote workers follow social-distancing guidelines”

5 Keys to Mitigate a Utility Outage

Utilities’ power outage mitigation strategies can play a large role in determining how members perceive their local providers. If you have an effective strategy in place to counteract an outage, this can build trust among consumers. Such a plan should be multifaceted, taking in every element of mitigation from quick detection and efficient restoration to … Continue reading “5 Keys to Mitigate a Utility Outage”

Tech-Empowered Linemen Are More Efficient – And Safer

Giving your lineman teams access to the latest technology tools is a way to accomplish several major goals simultaneously. Modern IT deployments allow you to give field personnel direct access to data, which helps them resolve outages and other issues more quickly and efficiently. That means both improved customer satisfaction and a greater chance that … Continue reading “Tech-Empowered Linemen Are More Efficient – And Safer”

Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”