How utilities are supporting members during the COVID-19 crisis and related economic difficulty

As a utility provider, one of the most fundamental elements of your relationship with your customers is trust. Members must be sure utilities will be there for them, reliably providing the power, heating and water services they need to live in their homes. When times are at their toughest, which includes the present moment, you … Continue reading “How utilities are supporting members during the COVID-19 crisis and related economic difficulty”

Effectively respond to utility outages while remote workers follow social-distancing guidelines

If you work in the utility sector, your offices have remained open, even in the face of the deadly COVID-19 pandemic. Businesses and individuals alike cannot afford to lose access to the electricity, water, wastewater disposal and other vital commodities provided by their local utilities. One of the keys to keeping on serving your utility … Continue reading “Effectively respond to utility outages while remote workers follow social-distancing guidelines”

5 Keys to Mitigate a Utility Outage

Utilities’ power outage mitigation strategies can play a large role in determining how members perceive their local providers. If you have an effective strategy in place to counteract an outage, this can build trust among consumers. Such a plan should be multifaceted, taking in every element of mitigation from quick detection and efficient restoration to … Continue reading “5 Keys to Mitigate a Utility Outage”

Tech-Empowered Linemen Are More Efficient – And Safer

Giving your lineman teams access to the latest technology tools is a way to accomplish several major goals simultaneously. Modern IT deployments allow you to give field personnel direct access to data, which helps them resolve outages and other issues more quickly and efficiently. That means both improved customer satisfaction and a greater chance that … Continue reading “Tech-Empowered Linemen Are More Efficient – And Safer”

Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”

An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Getting Linemen Technology Tools They’ll Want to Use

All utilities count on their field teams to keep their systems up and running, performing potentially dangerous hands-on work on tight schedules and struggling against the elements. Giving linemen new technology to improve their job performance is an important consideration, but it comes with a caveat: Those tech tools should be intelligently designed to actually … Continue reading “Getting Linemen Technology Tools They’ll Want to Use”

How to leverage an OMS during a water outage

When water service outages occur, the water utility for the region is judged by the comprehensiveness and speed of its response. Organizations that have not yet updated their technology to incorporate effective outage management systems (OMS) may fall short in these ways, while those that make the upgrade gain effective new response options. An OMS … Continue reading “How to leverage an OMS during a water outage”

Augmented Reality Tech for Utilities: Bring Data into the Real World

Utilities using technology intelligently have spent the past few years increasing their engagement with data, integrating exact information on the sources and locations of disruptions into their workflows. This is the promise of the smart grid: A better flow of data is making it possible for utilities to provide more responsive service to members. The … Continue reading “Augmented Reality Tech for Utilities: Bring Data into the Real World”

What to know about power outage restoration

Restoring power after interruptions and outages is one of your primary roles as a utility provider. While dealing with these issues has been a feature of utility operations from the very beginning, recent years have brought new technologically empowered methods to improve the speed and effectiveness of power outage restoration. By harnessing these techniques, you … Continue reading “What to know about power outage restoration”