Winter brings extra utility outage hazards: Be prepared with a new OMS

While every season brings its own hazards and risks for utility providers’ ability to bring consistent service to their customers, the winter can be especially harsh. The risks associated with … Continue reading “Winter brings extra utility outage hazards: Be prepared with a new OMS”

Don’t let excessive paperwork bog down your utility’s outage management

When searching for factors that are limiting your utility’s workflows and making your organization less efficient, paperwork may not spring immediately to mind. After all, tasks such as filing reports … Continue reading “Don’t let excessive paperwork bog down your utility’s outage management”

Outage response with an OMS: Faster, smoother, less wasteful

To invest in any new technology, utility leaders need to see evidence that it can deliver real results. Otherwise, it’s hard to justify a budget line item. Fortunately, there is … Continue reading “Outage response with an OMS: Faster, smoother, less wasteful”

Empower your utility by integrating your OMS with other systems

The true power of a modern outage management system (OMS) doesn’t come from that single piece of software. Rather, utilities can integrate their OMS deployments with other key technology tools … Continue reading “Empower your utility by integrating your OMS with other systems”

How far has outage management technology come – and what’s next?

Utilities know their relationship with customers is based on trust. Consumers of power, water and gas rely on their utility providers to keep service consistent, and to quickly rectify any … Continue reading “How far has outage management technology come – and what’s next?”

The advantages of highly efficient communications during a utility outage

Your energy utility is never quite as exposed as it is during an outage. This is the time when your response to the issue can shape customer perception. At most … Continue reading “The advantages of highly efficient communications during a utility outage”

How utilities are supporting members during the COVID-19 crisis and related economic difficulty

As a utility provider, one of the most fundamental elements of your relationship with your customers is trust. Members must be sure utilities will be there for them, reliably providing … Continue reading “How utilities are supporting members during the COVID-19 crisis and related economic difficulty”

Effectively respond to utility outages while remote workers follow social-distancing guidelines

If you work in the utility sector, your offices have remained open, even in the face of the deadly COVID-19 pandemic. Businesses and individuals alike cannot afford to lose access … Continue reading “Effectively respond to utility outages while remote workers follow social-distancing guidelines”