Update Tech Tools to Improve Response Times to Water Main Issues

Faced with aging infrastructure, water utilities must respond quickly and effectively to any sign of problems in their water mains. Staying with legacy communications systems may seem easier because of institutional inertia. However, in today’s connected and tech-focused utilities sector, there are better and more effective ways to connect people, with internal teams and customers … Continue reading “Update Tech Tools to Improve Response Times to Water Main Issues”

What utility solutions are best for your organization’s needs?

The steady march of technology has had an impact on every aspect of business and personal communications and interactions. The utility sector is no different from the rest of the world in this respect. From smartphone apps to web-based software and beyond, there are numerous advanced utility solutions that can improve a provider’s ability to … Continue reading “What utility solutions are best for your organization’s needs?”

Connect your whole utility workforce with mobile applications

Smart devices have connected people to a greater degree than ever before. If your utility staff members are still in contact exclusively via radios or other legacy technology and not harnessing the communication power of smartphones and tablets, they are missing out on the ability to share data more effectively and improve their performance accordingly. … Continue reading “Connect your whole utility workforce with mobile applications”

Woodruff Electric Cooperative Case Study

ABOUT: Woodruff Electric Cooperative manages approximately 4,500 miles of electrical distribution line in northeast Arkansas. Founded in 1937, the utility now serves more than 17,000 households in Cross, Lee, Monroe, Phillips, Prairie, St. Francis and Woodruff counties. CHALLENGES: Prior to collaborating with dataVoice International, Woodruff Electric Cooperative relied on its knowledgeable linemen to resolve outages. … Continue reading “Woodruff Electric Cooperative Case Study”

dataVoice helps America’s first electric co-op move forward

​​ABOUT: The Alcorn County Electric Power Association serves 19,000 businesses and residents located in Alcorn County in North Mississippi. Established in 1934 through funding from the Tennessee Valley Authority, ACE Power Association carries the esteemed title of America’s first electrical cooperative. CHALLENGES: Following the installation of new substation infrastructure, ACE Power Association Chief Operating Ofcer … Continue reading “dataVoice helps America’s first electric co-op move forward”

dataVoice supports growing New Bern, North Carolina

About: The Electric Department for New Bern, North Carolina, serves more than 21,000 commercial and residential customers distributed across Craven County. Founded in 1902, the organization was among the first city-owned and operated electrical utilities in the country.   Challenges: A growing customer base and new advanced meter infrastructure prompted New Bern to pursue outage management and … Continue reading “dataVoice supports growing New Bern, North Carolina”

dataVoice helps an Apex, North Carolina utility expand its operational capabilities

ABOUT: Town of Apex Electric Utilities serves approximately 20,895 commercial and residential customers located in and around Apex, North Carolina. Founded in 1917, the public utility manages three substations and maintains almost 700 miles of electrical service line. CHALLENGES: The local electric utility had been experiencing significant issues stemming from its small-scale dispatch operation, which … Continue reading “dataVoice helps an Apex, North Carolina utility expand its operational capabilities”

Sequachee Valley Electric Cooperative Case Study

ABOUT: Sequachee Valley Electric Cooperative oversees electrical distribution lines in Southeastern Tennessee. Founded in 1939, the utility provides power to more than 35,000 residents in Bledsoe, Grundy, Marion, Sequatchie and Van Buren counties. CHALLENGES: Before adopting the dataVoice outage management system, Sequachee Valley used a competing solution, which failed often and prevented dispatch personnel and … Continue reading “Sequachee Valley Electric Cooperative Case Study”

dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services

ABOUT: The Electric Division of the City of Gastonia, North Carolina, serves more than 28,000 commercial, industrial and residential customers across Gaston County. Founded in 1900, the utility distributes approximately 55 million kilowatt hours of power per month via 11 substations and owns a portion of the Catawba Nuclear Station in York, South Carolina. The … Continue reading “dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services”

Dixie Electric Case Study

ABOUT: The Dixie Electric Power Association provides power to residents in Clarke, Covington, Forrest, Jasper, Jones, Perry and Wayne Counties in south Mississippi. Founded in 1938 via the Rural Electrification Act and based in Laurel, Mississippi, the organization manages more than 38,600 electrical meters and almost 5,000 miles of power line. CHALLENGES: Dixie Electric maintained … Continue reading “Dixie Electric Case Study”