dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services

ABOUT: The Electric Division of the City of Gastonia, North Carolina, serves more than 28,000 commercial, industrial and residential customers across Gaston County. Founded in 1900, the utility distributes approximately 55 million kilowatt hours of power per month via 11 substations and owns a portion of the Catawba Nuclear Station in York, South Carolina. The … Continue reading “dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services”

Dixie Electric Case Study

ABOUT: The Dixie Electric Power Association provides power to residents in Clarke, Covington, Forrest, Jasper, Jones, Perry and Wayne Counties in south Mississippi. Founded in 1938 via the Rural Electrification Act and based in Laurel, Mississippi, the organization manages more than 38,600 electrical meters and almost 5,000 miles of power line. CHALLENGES: Dixie Electric maintained … Continue reading “Dixie Electric Case Study”

Harris Utilities Group And PayGo Enter Into Strategic Relationship

Vancouver, BC and Atlanta, GA | Harris Utilities Group, a leading provider of advanced enterprise software solutions, and PayGo®, a leading provider of Prepay software and utility payment solutions have entered into a strategic relationship whereby Harris will be reselling and implementing PayGo software and services. PayGo solutions are uniquely designed to provide utility customers … Continue reading “Harris Utilities Group And PayGo Enter Into Strategic Relationship”

dataVoice Launching New Customer Support Software

dataVoice support department is moving to a new “Team Support” application. When submitting a new service request via email (support@datavoiceint.com) or phone, you will receive an automated reply indicating a ticket has been created for you. This new system will track all information regarding the service ticket including phone and email correspondence. Make sure to … Continue reading “dataVoice Launching New Customer Support Software”

dataVoice Begins Augmented Reality Project

dataVoice has launched an Augmented Reality/Virtual Reality Initiative. This project involves three basic use cases for AR in the field: View Work Items in glasses (from Lineman App) “See You – See Me” feature allows field workers to share what they are seeing in the field for improved training View GIS Asset data – see … Continue reading “dataVoice Begins Augmented Reality Project”