Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”

An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Get Better Utility Customer Communication – with Less Employee Time Spent

Open lines of communication between utilities and their members are essential, contributing to customer satisfaction and effective operations in general. The best ways to create this high level of engagement, however, involve technology upgrades. Many utilities have fallen behind on keeping their IT profile up to date, and they may be missing out on opportunities … Continue reading “Get Better Utility Customer Communication – with Less Employee Time Spent”

How Can Utility Customers Report an Outage?

When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system in place and clear lines of communication with members, the loss of service can be kept to a minimum. Many utilities, however, lack optimal tools … Continue reading “How Can Utility Customers Report an Outage?”

The importance of utility communications

Utilities have the potential to change their operations for the better through a careful application of new technology. This can take many forms, and as the momentum behind new deployments builds, organizations will likely find value in embracing multiple types of long-term upgrades at once, communication included. The latest advancements in the telecommunications field are … Continue reading “The importance of utility communications”

Customer Care Matters for Utilities: How Technology Helps

While the services utilities provide for their members are unique, these organizations are fundamentally companies like any other, with the same need to deliver customer care and satisfaction. Utilities that fail to provide a positive experience can end up fielding a large amount of complaints and pressure from the public. On the other hand, providers … Continue reading “Customer Care Matters for Utilities: How Technology Helps”

Augmented reality and the utilities industry

Businesses worldwide are poised to devote hundreds of billions of dollars annually to one emerging innovation: augmented reality technology. Why such excitement? AR hardware and software drastically boost workplace efficiency and safety, and reduce the occurrence of error. Early adopters such as Boeing and Ford have experienced significant benefits — 90% first-time-quality improvements and product … Continue reading “Augmented reality and the utilities industry”

Update Tech Tools to Improve Response Times to Water Main Issues

Faced with aging infrastructure, water utilities must respond quickly and effectively to any sign of problems in their water mains. Staying with legacy communications systems may seem easier because of institutional inertia. However, in today’s connected and tech-focused utilities sector, there are better and more effective ways to connect people, with internal teams and customers … Continue reading “Update Tech Tools to Improve Response Times to Water Main Issues”