Your energy utility is never quite as exposed as it is during an outage. This is the time when your response to the issue can shape customer perception. At most … Continue reading “The advantages of highly efficient communications during a utility outage”
OMS energy and outage response
The way your electric utility organization responds to energy outages may define it in the eyes of members. This means reduced outage durations can translate into better relationships with your … Continue reading “OMS energy and outage response”
How utilities are supporting members during the COVID-19 crisis and related economic difficulty
As a utility provider, one of the most fundamental elements of your relationship with your customers is trust. Members must be sure utilities will be there for them, reliably providing … Continue reading “How utilities are supporting members during the COVID-19 crisis and related economic difficulty”
Effectively respond to utility outages while remote workers follow social-distancing guidelines
If you work in the utility sector, your offices have remained open, even in the face of the deadly COVID-19 pandemic. Businesses and individuals alike cannot afford to lose access … Continue reading “Effectively respond to utility outages while remote workers follow social-distancing guidelines”
5 Keys to Mitigate a Utility Outage
Utilities’ power outage mitigation strategies can play a large role in determining how members perceive their local providers. If you have an effective strategy in place to counteract an outage, … Continue reading “5 Keys to Mitigate a Utility Outage”
Tech-Empowered Linemen Are More Efficient – And Safer
Giving your lineman teams access to the latest technology tools is a way to accomplish several major goals simultaneously. Modern IT deployments allow you to give field personnel direct access … Continue reading “Tech-Empowered Linemen Are More Efficient – And Safer”
Utility management solutions for gas, electric and water
Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and … Continue reading “Utility management solutions for gas, electric and water”
An overview of power outage management systems and solutions
In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology … Continue reading “An overview of power outage management systems and solutions”
Get Better Utility Customer Communication – with Less Employee Time Spent
Open lines of communication between utilities and their members are essential, contributing to customer satisfaction and effective operations in general. The best ways to create this high level of engagement, … Continue reading “Get Better Utility Customer Communication – with Less Employee Time Spent”
How Can Utility Customers Report an Outage?
When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system … Continue reading “How Can Utility Customers Report an Outage?”