The advantages of highly efficient communications during a utility outage

Your energy utility is never quite as exposed as it is during an outage. This is the time when your response to the issue can shape customer perception. At most times, power is something consumers can put out of their minds – it’s on and it will be there when they need it. Breaks in … Continue reading “The advantages of highly efficient communications during a utility outage”

OMS energy and outage response

The way your electric utility organization responds to energy outages may define it in the eyes of members. This means reduced outage durations can translate into better relationships with your local community and ongoing loyalty. In today’s technology-driven world, it’s not surprising that the most direct answer to power outage woes is installing an outage … Continue reading “OMS energy and outage response”

How utilities are supporting members during the COVID-19 crisis and related economic difficulty

As a utility provider, one of the most fundamental elements of your relationship with your customers is trust. Members must be sure utilities will be there for them, reliably providing the power, heating and water services they need to live in their homes. When times are at their toughest, which includes the present moment, you … Continue reading “How utilities are supporting members during the COVID-19 crisis and related economic difficulty”

Effectively respond to utility outages while remote workers follow social-distancing guidelines

If you work in the utility sector, your offices have remained open, even in the face of the deadly COVID-19 pandemic. Businesses and individuals alike cannot afford to lose access to the electricity, water, wastewater disposal and other vital commodities provided by their local utilities. One of the keys to keeping on serving your utility … Continue reading “Effectively respond to utility outages while remote workers follow social-distancing guidelines”

5 Keys to Mitigate a Utility Outage

Utilities’ power outage mitigation strategies can play a large role in determining how members perceive their local providers. If you have an effective strategy in place to counteract an outage, this can build trust among consumers. Such a plan should be multifaceted, taking in every element of mitigation from quick detection and efficient restoration to … Continue reading “5 Keys to Mitigate a Utility Outage”

Tech-Empowered Linemen Are More Efficient – And Safer

Giving your lineman teams access to the latest technology tools is a way to accomplish several major goals simultaneously. Modern IT deployments allow you to give field personnel direct access to data, which helps them resolve outages and other issues more quickly and efficiently. That means both improved customer satisfaction and a greater chance that … Continue reading “Tech-Empowered Linemen Are More Efficient – And Safer”

Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”

An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Get Better Utility Customer Communication – with Less Employee Time Spent

Open lines of communication between utilities and their members are essential, contributing to customer satisfaction and effective operations in general. The best ways to create this high level of engagement, however, involve technology upgrades. Many utilities have fallen behind on keeping their IT profile up to date, and they may be missing out on opportunities … Continue reading “Get Better Utility Customer Communication – with Less Employee Time Spent”

How Can Utility Customers Report an Outage?

When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system in place and clear lines of communication with members, the loss of service can be kept to a minimum. Many utilities, however, lack optimal tools … Continue reading “How Can Utility Customers Report an Outage?”