Utilities have the potential to change their operations for the better through a careful application of new technology. This can take many forms, and as the momentum behind new deployments … Continue reading “The importance of utility communications”
Customer Care Matters for Utilities: How Technology Helps
While the services utilities provide for their members are unique, these organizations are fundamentally companies like any other, with the same need to deliver customer care and satisfaction. Utilities that … Continue reading “Customer Care Matters for Utilities: How Technology Helps”
Augmented reality and the utilities industry
Businesses worldwide are poised to devote hundreds of billions of dollars annually to one emerging innovation: augmented reality technology. Why such excitement? AR hardware and software drastically boost workplace efficiency … Continue reading “Augmented reality and the utilities industry”
Update Tech Tools to Improve Response Times to Water Main Issues
Faced with aging infrastructure, water utilities must respond quickly and effectively to any sign of problems in their water mains. Staying with legacy communications systems may seem easier because of … Continue reading “Update Tech Tools to Improve Response Times to Water Main Issues”
Grand Haven Board of Light and Power Selects The DataVoice Outage Management Solution
Grand Haven Board of Light and Power Selects The DataVoice Outage Management Solution – Customers have the ability to call in to report outages at any time, or can visit the utility web site to view a map of current outages, and even report outages online.
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