Category: News

Addressing the vulnerable electrical grid with advanced technology

Utilities can prepare for outages with technology from dataVoice.

Why mobile applications accelerate storm cleanup operations

Mobile applications facilitate post disaster-recovery operations.

How electric companies can effectively prepare for large-scale hurricanes

Power providers that have not yet made hurricane preparedness plans should consider developing such strategies.

How electric companies can prepare for the winter ahead

Utility companies must prepare for the winter ahead.

Embracing customer self-service with mobile, IVR technology

Customers prefer self-service strategies over more traditional support methods.

Mobile workforce management software in the utility sector

Utilities have much to gain from mobile workforce management software.

Understanding smart meter technology

Smart meters not only form the basis for industry-wide technological advancement but also empower both the utility and the customer.

Important Update Regarding EBlvd

dataVoice has relied on EBlvd for remote support of Windows machines at customer sites for over a decade. Other remote management mechanisms have now taken its place, and we have discontinued use of EBlvd. With EBlvd gone, it is now more important that the OpenVPN service on all dataVoice-supported systems remain running and connected. If … Continue reading “Important Update Regarding EBlvd”

Mobile utility applications improve safety in the field

Mobile applications not only usher in new business opportunities but also streamline and solidify the operation, facilitating new-and-improved workflows that improve productivity and workplace safety.

Cybersecurity and the electrical grid: How utilities can help

Utilities must prepare their backend systems for cyberattackers looking to cause service disruptions.