How Can Utility Customers Report an Outage?

When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system in place and clear lines of communication with members, the loss of service can be kept to a minimum. Many utilities, however, lack optimal tools … Continue reading “How Can Utility Customers Report an Outage?”

The importance of utility communications

Utilities have the potential to change their operations for the better through a careful application of new technology. This can take many forms, and as the momentum behind new deployments builds, organizations will likely find value in embracing multiple types of long-term upgrades at once, communication included. The latest advancements in the telecommunications field are … Continue reading “The importance of utility communications”

More Complex Power Grids Require Advanced Outage Management Tools

Today’s electrical utilities are stuck between two worlds, moving into a promising future while still burdened by legacy technology. Large numbers of new customers are signing up to receive power, and they want top-quality service that will equal what they are used to from other service providers. To deliver the expected level of responsiveness, however, … Continue reading “More Complex Power Grids Require Advanced Outage Management Tools”

What utility solutions are best for your organization’s needs?

The steady march of technology has had an impact on every aspect of business and personal communications and interactions. The utility sector is no different from the rest of the world in this respect. From smartphone apps to web-based software and beyond, there are numerous advanced utility solutions that can improve a provider’s ability to … Continue reading “What utility solutions are best for your organization’s needs?”

Woodruff Electric Cooperative Case Study

ABOUT: Woodruff Electric Cooperative manages approximately 4,500 miles of electrical distribution line in northeast Arkansas. Founded in 1937, the utility now serves more than 17,000 households in Cross, Lee, Monroe, Phillips, Prairie, St. Francis and Woodruff counties. CHALLENGES: Prior to collaborating with dataVoice International, Woodruff Electric Cooperative relied on its knowledgeable linemen to resolve outages. … Continue reading “Woodruff Electric Cooperative Case Study”

dataVoice helps America’s first electric co-op move forward

​​ABOUT: The Alcorn County Electric Power Association serves 19,000 businesses and residents located in Alcorn County in North Mississippi. Established in 1934 through funding from the Tennessee Valley Authority, ACE Power Association carries the esteemed title of America’s first electrical cooperative. CHALLENGES: Following the installation of new substation infrastructure, ACE Power Association Chief Operating Ofcer … Continue reading “dataVoice helps America’s first electric co-op move forward”

dataVoice helps an Apex, North Carolina utility expand its operational capabilities

ABOUT: Town of Apex Electric Utilities serves approximately 20,895 commercial and residential customers located in and around Apex, North Carolina. Founded in 1917, the public utility manages three substations and maintains almost 700 miles of electrical service line. CHALLENGES: The local electric utility had been experiencing significant issues stemming from its small-scale dispatch operation, which … Continue reading “dataVoice helps an Apex, North Carolina utility expand its operational capabilities”

Sequachee Valley Electric Cooperative Case Study

ABOUT: Sequachee Valley Electric Cooperative oversees electrical distribution lines in Southeastern Tennessee. Founded in 1939, the utility provides power to more than 35,000 residents in Bledsoe, Grundy, Marion, Sequatchie and Van Buren counties. CHALLENGES: Before adopting the dataVoice outage management system, Sequachee Valley used a competing solution, which failed often and prevented dispatch personnel and … Continue reading “Sequachee Valley Electric Cooperative Case Study”

dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services

ABOUT: The Electric Division of the City of Gastonia, North Carolina, serves more than 28,000 commercial, industrial and residential customers across Gaston County. Founded in 1900, the utility distributes approximately 55 million kilowatt hours of power per month via 11 substations and owns a portion of the Catawba Nuclear Station in York, South Carolina. The … Continue reading “dataVoice helps the city of Gastonia, North Carolina, improve its electrical and water services”

Dixie Electric Case Study

ABOUT: The Dixie Electric Power Association provides power to residents in Clarke, Covington, Forrest, Jasper, Jones, Perry and Wayne Counties in south Mississippi. Founded in 1938 via the Rural Electrification Act and based in Laurel, Mississippi, the organization manages more than 38,600 electrical meters and almost 5,000 miles of power line. CHALLENGES: Dixie Electric maintained … Continue reading “Dixie Electric Case Study”