Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”

An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Getting Linemen Technology Tools They’ll Want to Use

All utilities count on their field teams to keep their systems up and running, performing potentially dangerous hands-on work on tight schedules and struggling against the elements. Giving linemen new technology to improve their job performance is an important consideration, but it comes with a caveat: Those tech tools should be intelligently designed to actually … Continue reading “Getting Linemen Technology Tools They’ll Want to Use”

How to leverage an OMS during a water outage

When water service outages occur, the water utility for the region is judged by the comprehensiveness and speed of its response. Organizations that have not yet updated their technology to incorporate effective outage management systems (OMS) may fall short in these ways, while those that make the upgrade gain effective new response options. An OMS … Continue reading “How to leverage an OMS during a water outage”

Augmented Reality Tech for Utilities: Bring Data into the Real World

Utilities using technology intelligently have spent the past few years increasing their engagement with data, integrating exact information on the sources and locations of disruptions into their workflows. This is the promise of the smart grid: A better flow of data is making it possible for utilities to provide more responsive service to members. The … Continue reading “Augmented Reality Tech for Utilities: Bring Data into the Real World”

What to know about power outage restoration

Restoring power after interruptions and outages is one of your primary roles as a utility provider. While dealing with these issues has been a feature of utility operations from the very beginning, recent years have brought new technologically empowered methods to improve the speed and effectiveness of power outage restoration. By harnessing these techniques, you … Continue reading “What to know about power outage restoration”

How Can Utility Customers Report an Outage?

When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system in place and clear lines of communication with members, the loss of service can be kept to a minimum. Many utilities, however, lack optimal tools … Continue reading “How Can Utility Customers Report an Outage?”

The importance of utility communications

Utilities have the potential to change their operations for the better through a careful application of new technology. This can take many forms, and as the momentum behind new deployments builds, organizations will likely find value in embracing multiple types of long-term upgrades at once, communication included. The latest advancements in the telecommunications field are … Continue reading “The importance of utility communications”

More Complex Power Grids Require Advanced Outage Management Tools

Today’s electrical utilities are stuck between two worlds, moving into a promising future while still burdened by legacy technology. Large numbers of new customers are signing up to receive power, and they want top-quality service that will equal what they are used to from other service providers. To deliver the expected level of responsiveness, however, … Continue reading “More Complex Power Grids Require Advanced Outage Management Tools”

What utility solutions are best for your organization’s needs?

The steady march of technology has had an impact on every aspect of business and personal communications and interactions. The utility sector is no different from the rest of the world in this respect. From smartphone apps to web-based software and beyond, there are numerous advanced utility solutions that can improve a provider’s ability to … Continue reading “What utility solutions are best for your organization’s needs?”