Outage response with an OMS: Faster, smoother, less wasteful

To invest in any new technology, utility leaders need to see evidence that it can deliver real results. Otherwise, it’s hard to justify a budget line item. Fortunately, there is no problem proving what a modern outage management system (OMS) can accomplish for providers. These software tools revolutionize the way utilities respond to interruptions and … Continue reading “Outage response with an OMS: Faster, smoother, less wasteful”

Empower your utility by integrating your OMS with other systems

The true power of a modern outage management system (OMS) doesn’t come from that single piece of software. Rather, utilities can integrate their OMS deployments with other key technology tools to enable powerful benefits for multiple departments and strengthen their ability to respond to any disruptions or interruptions. Outages are where utilities prove themselves – … Continue reading “Empower your utility by integrating your OMS with other systems”

How far has outage management technology come – and what’s next?

Utilities know their relationship with customers is based on trust. Consumers of power, water and gas rely on their utility providers to keep service consistent, and to quickly rectify any problems that arise. Having access to an advanced, digital outage management system (OMS) can help your organization meet these expectations and deliver the type of … Continue reading “How far has outage management technology come – and what’s next?”

OMS energy and outage response

The way your electric utility organization responds to energy outages may define it in the eyes of members. This means reduced outage durations can translate into better relationships with your local community and ongoing loyalty. In today’s technology-driven world, it’s not surprising that the most direct answer to power outage woes is installing an outage … Continue reading “OMS energy and outage response”

5 Keys to Mitigate a Utility Outage

Utilities’ power outage mitigation strategies can play a large role in determining how members perceive their local providers. If you have an effective strategy in place to counteract an outage, this can build trust among consumers. Such a plan should be multifaceted, taking in every element of mitigation from quick detection and efficient restoration to … Continue reading “5 Keys to Mitigate a Utility Outage”

Utility management solutions for gas, electric and water

Creating efficient workflows within your utility office isn’t easy if the company lacks the right technology. Finding the right software solutions is a way to simultaneously empower your team and enable you to give a higher level of customer service than has been possible before. Connecting utility management solutions The key word is “integration” when … Continue reading “Utility management solutions for gas, electric and water”

An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Getting Linemen Technology Tools They’ll Want to Use

All utilities count on their field teams to keep their systems up and running, performing potentially dangerous hands-on work on tight schedules and struggling against the elements. Giving linemen new technology to improve their job performance is an important consideration, but it comes with a caveat: Those tech tools should be intelligently designed to actually … Continue reading “Getting Linemen Technology Tools They’ll Want to Use”

How to leverage an OMS during a water outage

When water service outages occur, the water utility for the region is judged by the comprehensiveness and speed of its response. Organizations that have not yet updated their technology to incorporate effective outage management systems (OMS) may fall short in these ways, while those that make the upgrade gain effective new response options. An OMS … Continue reading “How to leverage an OMS during a water outage”

Augmented Reality Tech for Utilities: Bring Data into the Real World

Utilities using technology intelligently have spent the past few years increasing their engagement with data, integrating exact information on the sources and locations of disruptions into their workflows. This is the promise of the smart grid: A better flow of data is making it possible for utilities to provide more responsive service to members. The … Continue reading “Augmented Reality Tech for Utilities: Bring Data into the Real World”