Interactive voice response (IVR) technology is a great tool for utility providers. In fact, this type of system is often underrated. Its name doesn't do it justice. Far from being … Continue reading “Not just voice: What modern IVR technology means for utilities”
How the right OMS helps you answer utility customers’ top questions
As a utility provider, you offer customers the building blocks for a comfortable life — from electricity to water to internet connectivity. The more your organization can stay in the … Continue reading “How the right OMS helps you answer utility customers’ top questions”
How the right technology allows flexible utility working models
In recent months, utilities have discovered the value of flexible working models beyond the standard 9-to-5 in-office style. Often, this wasn't by choice. With COVID-19 and the related lockdowns forcing … Continue reading “How the right technology allows flexible utility working models”
Keeping your utility’s team on the same page
When utility service goes down, it's up to your team to get things running again as quickly as possible. The key to making this process as smooth and effective as … Continue reading “Keeping your utility’s team on the same page”
Respond better to outages with a user-friendly OMS
An outage management system (OMS) has useful features for your utility at all times. With that said, as the name implies, an OMS is at its best when there is … Continue reading “Respond better to outages with a user-friendly OMS”
The value of a modern outage management system
Internal process efficiency, emergency response, customer satisfaction. These variables — and more — are worth focusing on in a utility setting. What if you could boost them all with a single technology … Continue reading “The value of a modern outage management system”
How does consolidated outage management improve your utility’s performance?
Outage management is a time-sensitive process, and every minute your power, water, internet or waste water utility wastes during a crisis can lead to a damaged reputation with your customers. … Continue reading “How does consolidated outage management improve your utility’s performance?”
Is your utility making the most of AMI?
Advanced metering infrastructure (AMI) provides a clear way for utility providers to become quicker and more effective in the way they monitor resource generation and consumption, but are organizations actually … Continue reading “Is your utility making the most of AMI?”
Connect with modern utility customers through mobile apps
There’s an app for everything today, or at least that’s how it seems. Anything possible on a computer is also available via smartphone or tablet, powered by user-friendly applications. If … Continue reading “Connect with modern utility customers through mobile apps”
5 reasons utility software enhances efficiency
While many utility providers are still relying on manual processes for important functions such as outage management and customer communication, the limitations of this model are starting to show. Too … Continue reading “5 reasons utility software enhances efficiency”