With over 40,000 customers, the City of High Point, NC, has been a DataVoice customer for over 15 years. Paul Sottile, Electric Systems Analyst at High Point, has been part … Continue reading “Fix It! Enterprise Service Requests at High Point, NC”
Keep an Eye on the Power Grid During Summer Storm Season
As an electricity provider, your organization has a simple mission: Keep the power on for your customers. Every year, powerful storms make that mission more difficult. While there's no bad … Continue reading “Keep an Eye on the Power Grid During Summer Storm Season”
Communication with water customers: Leveling up with IVR
In your work for a water or wastewater utility provider, there will come times when you need to reach customers with important information. From alerts about service interruptions to boil … Continue reading “Communication with water customers: Leveling up with IVR”
Handle your utility customers’ accounts smoothly with IVR
As a utility manager, you know the pivotal role you fulfill in customers' lives. Whether dealing with electricity, water, wastewater or fiber services, you're in the business of providing essentials … Continue reading “Handle your utility customers’ accounts smoothly with IVR”
How great support helps an OMS implementation thrive
In an era of vulnerable power grids, extreme weather and high customer expectations, it's important for utility providers to possess the best possible outage management systems (OMS). But when it's … Continue reading “How great support helps an OMS implementation thrive”
Maximize prevention to get ahead of utility outages
When an outage strikes your utility service, how will your team respond? Will your office be able to handle the influx of calls? Will your field crews be able to … Continue reading “Maximize prevention to get ahead of utility outages”
Not just voice: What modern IVR technology means for utilities
Interactive voice response (IVR) technology is a great tool for utility providers. In fact, this type of system is often underrated. Its name doesn't do it justice. Far from being … Continue reading “Not just voice: What modern IVR technology means for utilities”
How the right OMS helps you answer utility customers’ top questions
As a utility provider, you offer customers the building blocks for a comfortable life — from electricity to water to internet connectivity. The more your organization can stay in the … Continue reading “How the right OMS helps you answer utility customers’ top questions”
How the right technology allows flexible utility working models
In recent months, utilities have discovered the value of flexible working models beyond the standard 9-to-5 in-office style. Often, this wasn't by choice. With COVID-19 and the related lockdowns forcing … Continue reading “How the right technology allows flexible utility working models”
Keeping your utility’s team on the same page
When utility service goes down, it's up to your team to get things running again as quickly as possible. The key to making this process as smooth and effective as … Continue reading “Keeping your utility’s team on the same page”