Mobile App In The Electrical Industry
dataVoice’s PowerPal Mobile App in the electrical industry enhances user experience.
the PowerPal Mobile Account Access Application was specifically created by dataVoice International to enhance user experience for utility customers/shareholders.
Designed for Apple and Android devices, the dataVoice PowerPal mobile app provides utility customers/shareholders with anytime/anywhere access to information about their utility account.
Users can make payments via credit or debit cards as well as by check.
They can also report outages, proactively receive notices and report and receive updated outage information.
The datavoice app is available in the Apple and Google Play store.
Even better, it can easily be custom branded for the utility.
Outage Reporting And Status Updates
PowerPal gives customers/members instant access to real-time account and service interruption information.
Users have the ability to do the following, 24 hours a day:
– View Outage Map
– Report An Outage
– View Service Status
– View Notification History – the last 20 notifications will be displayed
– Change Settings – Add accounts to report a outage or receive outage notifications
Checking Balances And Making Payments
If customers/shareholders forget to pay their bills it’s not a problem. With the dataVoice PowerPal mobile app, users have the easy convenience, regardless of their location, to check their balance or make payments.
User have instant access to the following:
– View current balance
– Pay by Credit Card/Debit card
– Pay by check
Keeping Customers Informed
Keeping customers informed during any type of event or outage is very important.
Reduce the number of inbound calls when outages or other events occur by sending Push Notifications to App users.
Keeping them informed during these events improves customers service and reduces the workoad on your staff members.
PowerPal send automatic notifications to customers/members for:
– Outage Notifications
– Change in Estimated Restore Times
– Outage Restoration Notifications
– Delinquent Account Notifications
– Global Notifications – Human Generated to ALL App users
More About dataVoice
dataVoice is a proven leader of state-of-the-art Outage Management Systems (OMS) in The Utility Industry.
For over 20 years, utilities have depended upon dataVoice International to help manage and prevent outages while measurable enhancing customer service.
Utilities trust the innovative and easy-to-use browser-based solutions for:
Work Force Management
GIS Solutions and Services
VoIP IVR (Interactive Voice Response)
Mobility Is Power
For more information or a no obligation demonstration of the dataVoice OMS and related solutions, call 888-DATAVOICE or send an email request to sales@dataVoiceint.com