Grand Haven Board of Light and Power Selects The DataVoice Outage Management Solution
Grand Haven Board of Light and Power (GHBLP) recently selected DataVoice as their Outage Management System Vendor.
The solution is hosted by DataVoice and fully integrated with their on-site Futura GIS Solution.
Customers have the ability to call in to report outages at any time, or can visit the utility web site to view a map of current outages, and even report outages online.
Once power is restored, the system automatically sends email and text notifications informing the customers that their electric service has been restored.
More About Grand Haven
Grand Haven is a community-owned, locally controlled, not-for-profit and environmentally responsible, municipal electric utility company.
GHBLP is currently serving approximately 14,000 customers on the coast of Lake Michigan.
Their goals are to improve: outage response and tracking capabilities, communications with customers about known outages along with restoration times and tracking of outage statistics.
Grand Haven’s greatest benefit to all of their customers is having their best interests in mind in all their decision making.
More About DataVoice International
For over 25 years, utilities have depended upon DataVoice International to help manage and prevent outages while measurably enhancing customer service.
Our integrated utility solutions help utilities improve the accuracy of their data, determine the extent and location of outages, while providing the most advanced tools to keep management, crews, and customers informed.
For more information call 888.323.2864 or visit www.datavoiceint.com
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Allen, Texas 75013