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An overview of power outage management systems and solutions

In an era when utilities are dealing with opposing trends – aging infrastructure is increasing the risk of outages, yet members’ expectations and standards have never been higher – technology upgrades can help providers keep service levels and customer satisfaction high. What are the most important OMS features? If your organization has not yet implemented … Continue reading “An overview of power outage management systems and solutions”

Getting Linemen Technology Tools They’ll Want to Use

All utilities count on their field teams to keep their systems up and running, performing potentially dangerous hands-on work on tight schedules and struggling against the elements. Giving linemen new technology to improve their job performance is an important consideration, but it comes with a caveat: Those tech tools should be intelligently designed to actually … Continue reading “Getting Linemen Technology Tools They’ll Want to Use”

How to leverage an OMS during a water outage

When water service outages occur, the water utility for the region is judged by the comprehensiveness and speed of its response. Organizations that have not yet updated their technology to incorporate effective outage management systems (OMS) may fall short in these ways, while those that make the upgrade gain effective new response options. An OMS … Continue reading “How to leverage an OMS during a water outage”

Augmented Reality Tech for Utilities: Bring Data into the Real World

Utilities using technology intelligently have spent the past few years increasing their engagement with data, integrating exact information on the sources and locations of disruptions into their workflows. This is the promise of the smart grid: A better flow of data is making it possible for utilities to provide more responsive service to members. The … Continue reading “Augmented Reality Tech for Utilities: Bring Data into the Real World”

What to know about power outage restoration

Restoring power after interruptions and outages is one of your primary roles as a utility provider. While dealing with these issues has been a feature of utility operations from the very beginning, recent years have brought new technologically empowered methods to improve the speed and effectiveness of power outage restoration. By harnessing these techniques, you … Continue reading “What to know about power outage restoration”

Get Better Utility Customer Communication – with Less Employee Time Spent

Open lines of communication between utilities and their members are essential, contributing to customer satisfaction and effective operations in general. The best ways to create this high level of engagement, however, involve technology upgrades. Many utilities have fallen behind on keeping their IT profile up to date, and they may be missing out on opportunities … Continue reading “Get Better Utility Customer Communication – with Less Employee Time Spent”

How Can Utility Customers Report an Outage?

When there is a utility outage, it’s up to the responsible provider to restore power, water or gas as soon as possible. If there is an effective outage management system in place and clear lines of communication with members, the loss of service can be kept to a minimum. Many utilities, however, lack optimal tools … Continue reading “How Can Utility Customers Report an Outage?”

The importance of utility communications

Utilities have the potential to change their operations for the better through a careful application of new technology. This can take many forms, and as the momentum behind new deployments builds, organizations will likely find value in embracing multiple types of long-term upgrades at once, communication included. The latest advancements in the telecommunications field are … Continue reading “The importance of utility communications”

Customer Care Matters for Utilities: How Technology Helps

While the services utilities provide for their members are unique, these organizations are fundamentally companies like any other, with the same need to deliver customer care and satisfaction. Utilities that fail to provide a positive experience can end up fielding a large amount of complaints and pressure from the public. On the other hand, providers … Continue reading “Customer Care Matters for Utilities: How Technology Helps”

More Complex Power Grids Require Advanced Outage Management Tools

Today’s electrical utilities are stuck between two worlds, moving into a promising future while still burdened by legacy technology. Large numbers of new customers are signing up to receive power, and they want top-quality service that will equal what they are used to from other service providers. To deliver the expected level of responsiveness, however, … Continue reading “More Complex Power Grids Require Advanced Outage Management Tools”