DataVoice International Welcomes Cedar Falls Utilities
Cedar Falls Utilities (CFU), located in Iowa, recently implemented the DataVoice IVR and Outage Management Solution integrated with their AutoCad GIS and People Soft CIS.
The utility uses the system to manage trouble reports for both their Electric and Telecommunications Departments.
Integrated With Tanatuls AMI & ONT Devices
The solution is also integrated with their Tanatuls AMI and ONT devices on their Fiber network to easily and proactively detect both electric outages and communications issues.
The acquisition of the DataVoice Customer App (CFU2Go) and web site applications provide CFU customers with options beyond a phone call, to report service issues quickly on their smart phones or tablet devices. They have over 1,000 downloads of the APP today.
Once outages are reported, the system automatically notifies crews so they can instantly react. When outages reach a certain level, managers are immediately informed of the current outage status via the Manager’s Smart Phone App.
In keeping with their mission statement, CFU selected DataVoice because it provided the utility with solutions to provide customers with innovative, high-quality services which provided the best value to the community.
More Information About Cedar Falls Utilities
Cedar Falls Utilities is a municipally-owned public utility company serving Cedar Falls, Iowa.
CFU provides municipal water service, electricity generation and distribution, natural gas services, water, and combined cable television and high speed Internet access to a community of more than 37,000 people.
The CFU service area contains more than 17,900 meters. CFU2GO is CFU’s free mobile app for Android and Apple devices provided by DataVoice.
More Information About DataVoice International
For over 25 years, utilities have depended upon DataVoice International to help manage and prevent outages while measurably enhancing customer service.
Our integrated utility solutions help utilities improve the accuracy of their data, determine the extent and location of outages while providing the most advanced tools to keep management, crews, and customers informed.
For more information call 888.323.2864 or visit www.datavoiceint.com.