DataVoice support department is moving to a new “Team Support” application.
When submitting a new service request via email (firstname.lastname@example.org) or phone, you will receive an automated reply indicating a ticket has been created for you.
This new system will track all information regarding the service ticket including phone and email correspondence. Make sure to reply to the automated email with any updated or supporting information regarding the issue. A customer portal will be coming by the end of 2018 that will allow users to create and view status on all open requests.