dV-VCTC 2021

Thinking of expanding the OMS to your Water Department? Join this session to learn more about what DataVoice can do to help. We will also have a panel of current water solution clients available to help answer questions.

Presenter: Denna Sandoval

With massive federal funding now available, many utilities are considering how to provide fiber to their existing customers or members.  We at DataVoice have a solution for this, and it is expanding.  Come see where we’re headed.

Presenter: Ron Bentley

Welcome to DV-VCTC!  The world has certainly changed since our last user conference. During this session, we will introduce you to what has changed at DataVoice.   We will also have an overview of our product road map, updates from PS and Support. Best of all, we have new features to share!!

Presenters: Denna Sandoval, Kelli Froman, Ron Bentley, Tom Dellinger, Seth Baker

Having an outage alert plan is now more important than ever as customer expectations are higher. Utilities need to communicate not only during a major event but also before and after. We will take a look at multiple options for getting the word out to utility customers, and review new channels of interest.   Session will include discussions with panelist who have implemented successful customer engagement strategies at their utilities,

Presenter: Denna Sandoval

When was the last time you looked at your system work flow? Configuring internal and external notifications and identifying key touch points will improve your workflow processes and adoption.

Presenter: Seth Baker

The outage system pulls information from multiple sources when it monitors an electric system.  AMI is one of the most important sources.  Join us as we discuss the role AMI data plays in OMS and strategies for using the information it provides.

Presenter: Ron Bentley

In the past two years, many utilities have been forced to reduce crew sizes and face time between crew members.  Information needs to be communicated to the field crews quickly and safely. The new WorkPal mobile app allows field personnel to interact in real time with the outage system, monitoring the status from the field and deliver notifications back once the issue is resolved. WorkPal will streamline the combination of all the mobile field apps into one centralized app allowing for one tool in the field to manage all work.  We have a lot of new features to reveal!

Presenters: Kim Armstrong Kelli Froman, Seth Baker

GLDS provides customer management and billing solutions for fiber providers.  They offer provisioning tools as well.  DataVoice is working on integrations with GLDS at several customer sites already.  If you are in the middle of a fiber deployment — or considering one — come see how GLDS can ease that transition.

Presenter: Adam Hill, GLDS Partner Alliance Manager

Running a utility has enough headaches! Calculating reliability indices doesn’t have to be one of them. APPA’s very own Ji Yoon Lee will be joining us for a review of the eReliability Tracker and a discussion on how to get the most from your integration.

Presenter: Matt Chandler

Dispatchers have long wanted the capability to place temporary electric loops in OMS to show they transferred the load. We plan to demonstrate how DataVoice OMS can now  show that transfer. We will also discuss other strategies for dealing with complex switching and backfeeding scenarios.

Presenter: Ron Bentley

Come learn how your customers/members can now report an issue with an outdoor light based on the light’s location on your map. We have a designed a tool that allows your customers/members to click on a light location on your map and work orders are automatically created in your OMS.

Presenter: Kelli Froman

Want to know more about improving your GIS integrations? Come work with the expert!

Presenter: David Beasley

When, Who and What: When should a notification go out? Who is going to get a notification?  What will it say?  The purpose of this class is to help you send accurate information to your customers/members about their outage.  We will discuss switching, nested outages, estimated restore times, canceling outages and when it is appropriate to skip notifications.

Presenters: Kelli Froman, Seth Baker

Site Modes and GERT, how to set them up before you have to use them. See how they can save you time and trouble during an emergency.

Presenters: Kendra Banton, Ron Bentley

Instructional and scenario training for entering tickets using the new ticket entry screens, Instructor led training $225 per registered attendee.  Class is limited to 10 students. Billing will be done after class. Free training videos are available via the Portal.

Trainers: Kelli Froman, Seth Baker, Kendra Banton

This session was cancelled due to lack of registration.

Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the DataVoice solution. This is the session for you. This class is intended for users who have experience working in the DataVoice system but may need a refresher on certain scenarios to make sure they are getting full use out of the DataVoice system. We walk through the basics of dealing with outages and move on to increasingly difficult scenarios. Includes Hold tickets and customer responsible. 4 Hours of instructor lead training for $425.00 per registered attendee. Class is limited to 10.

Trainers: Ron Bentley, Kelli Froman, David Beasley, Seth Baker.

Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the DataVoice solution. This is the session for you. This class is intended for users who have experience working in the DataVoice system but may need a refresher on certain scenarios to make sure they are getting full use out of the DataVoice system. We walk through the basics of dealing with outages and move on to increasingly difficult scenarios. Includes Hold tickets and customer responsible. 4 Hours of instructor lead training for $425.00 per registered attendee. Class is limited to 10.

Trainers: Ron Bentley, Kelli Froman, David Beasley, Seth Baker.