dataVoice User Conference 2021

Round Table Sessions for Fiber and Water: October 4th, 2021
Open sessions: October 5th and 6th, 2021
Instructor led training: October 12th & 13th, 2021

Our user conference has ended. Please feel free to contact Kendra Banton (kendra@datavoiceint.com) if you did not receive access to the sessions you signed up for.

When Description
10/4/21 Monday 2:00-2:50pm Water Interruption Notification System Overview/Round Table

Thinking of expanding the OMS to your Water Department? Join this session to learn more about what dataVoice can do to help. We will also have a panel of current water solution clients available to help answer questions.

Presenter: Denna Sandoval

10/4/21 Monday 3:00-3:50pm Expanding OMS to Fiber/Round Table

With massive federal funding now available, many utilities are considering how to provide fiber to their existing customers or members.  We at dataVoice have a solution for this, and it is expanding.  Come see where we’re headed.

Presenter: Ron Bentley

10/5/21 10-11:30 dataVoice Opening Session

Welcome to DV-VCTC!  The world has certainly changed since our last user conference. During this session, we will introduce you to what has changed at dataVoice.   We will also have an overview of our product road map, updates from PS and Support. Best of all, we have new features to share!!

Presenters: Denna Sandoval, Kelli Froman, Ron Bentley, Tom Dellinger, Seth Baker

11/5/21 Tuesday 12-12:45 Improving customer satisfaction through omni-channel communications

Having an outage alert plan is now more important than ever as customer expectations are higher. Utilities need to communicate not only during a major event but also before and after. We will take a look at multiple options for getting the word out to utility customers, and review new channels of interest.   Session will include discussions with panelist who have implemented successful customer engagement strategies at their utilities,

Presenter: Denna Sandoval

10/5/21 Tuesday 1-1:45pm All Services:  Overview Training for Notifications – Internal and External

When was the last time you looked at your system work flow? Configuring internal and external notifications and identifying key touch points will improve your workflow processes and adoption.

Presenter: Seth Baker

10/5/21 Tuesday 2:00-2:45pm Electric OMS:  Leveraging AMI

The outage system pulls information from multiple sources when it monitors an electric system.  AMI is one of the most important sources.  Join us as we discuss the role AMI data plays in OMS and strategies for using the information it provides.

Presenter: Ron Bentley

10/5/21 Tuesday 3:00-3:45pm Empowering Field Crews with WorkPal Crew App

In the past two years, many utilities have been forced to reduce crew sizes and face time between crew members.  Information needs to be communicated to the field crews quickly and safely. The new WorkPal mobile app allows field personnel to interact in real time with the outage system, monitoring the status from the field and deliver notifications back once the issue is resolved. WorkPal will streamline the combination of all the mobile field apps into one centralized app allowing for one tool in the field to manage all work.  We have a lot of new features to reveal!

Presenters: Kim Armstrong Kelli Froman, Seth Baker

10/6/2021 Wednesday 9-10 Fiber: GLDS Session

GLDS provides customer management and billing solutions for fiber providers.  They offer provisioning tools as well.  dataVoice is working on integrations with GLDS at several customer sites already.  If you are in the middle of a fiber deployment — or considering one — come see how GLDS can ease that transition.

Presenter: Adam Hill, GLDS Partner Alliance Manager

10/6/2021 Wednesday 9-10 Electric:  APPA – eReliability Tracker Integration with OMS

Running a utility has enough headaches! Calculating reliability indices doesn’t have to be one of them. APPA’s very own Ji Yoon Lee will be joining us for a review of the eReliability Tracker and a discussion on how to get the most from your integration.

Presenter: Matt Chandler

10/6/21 Wednesday 10-10:45am Electric OMS:  Loops and More

Dispatchers have long wanted the capability to place temporary electric loops in OMS to show they transferred the load. We plan to demonstrate how dataVoice OMS can now  show that transfer. We will also discuss other strategies for dealing with complex switching and backfeeding scenarios.

Presenter: Ron Bentley

10/6/21 Wednesday 11-11:45am Electric:  Outdoor Light Reporting

Come learn how your customers/members can now report an issue with an outdoor light based on the light’s location on your map. We have a designed a tool that allows your customers/members to click on a light location on your map and work orders are automatically created in your OMS.

Presenter: Kelli Froman

10/6/21 Wednesday 1-1:45pm All Services:  GIS Publisher-Network Evaluator Overview – Q&A

Want to know more about improving your GIS integrations? Come work with the expert!

Presenter: David Beasley

10/6/21 Wednesday 2-2:45pm Electric OMS:  Managing Notifications with a connected electric model

When, Who and What: When should a notification go out? Who is going to get a notification?  What will it say?  The purpose of this class is to help you send accurate information to your customers/members about their outage.  We will discuss switching, nested outages, estimated restore times, canceling outages and when it is appropriate to skip notifications.

Presenters: Kelli Froman, Seth Baker

10/6/21 Wednesday 3-3:45pm Site Mode Training

Site Modes and GERT, how to set them up before you have to use them. See how they can save you time and trouble during an emergency.

Presenters: Kendra Banton, Ron Bentley

TRAINING EVENT
10/12/21 Tuesday 10-10:45am Scenario Hands On Training for 2.4.7 Ticket Entry Screen

Instructional and scenario training for entering tickets using the new ticket entry screens, Instructor led training $225 per registered attendee.  Class is limited to 10 students. Billing will be done after class. Free training videos are available via the Portal.

Trainers: Kelli Froman, Seth Baker, Kendra Banton

10/13/21 Wednesday 10-10:45am Scenario Hands On Training for 2.4.7 Ticket Entry Screen- Cancelled.

This session was cancelled due to lack of registration.

10/12/21 Tuesday 11-3 Dispatcher OMS Refresher Training

Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the dataVoice solution. This is the session for you. This class is intended for users who have experience working in the dataVoice system but may need a refresher on certain scenarios to make sure they are getting full use out of the dataVoice system. We walk through the basics of dealing with outages and move on to increasingly difficult scenarios. Includes Hold tickets and customer responsible. 4 Hours of instructor lead training for $425.00 per registered attendee. Class is limited to 10.

Trainers: Ron Bentley, Kelli Froman, David Beasley, Seth Baker.

10/13/21 Thursday 11-3 Dispatcher OMS Refresher Training

Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the dataVoice solution. This is the session for you. This class is intended for users who have experience working in the dataVoice system but may need a refresher on certain scenarios to make sure they are getting full use out of the dataVoice system. We walk through the basics of dealing with outages and move on to increasingly difficult scenarios. Includes Hold tickets and customer responsible. 4 Hours of instructor lead training for $425.00 per registered attendee. Class is limited to 10.

Trainers: Ron Bentley, Kelli Froman, David Beasley, Seth Baker.