Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the DataVoice solution. This is the session for you. This class is intended for users who have experience working in the DataVoice system but may need a refresher on certain scenarios to make sure they are getting full use out of the DataVoice system. We walk through the basics of dealing with outages and move on to increasingly difficult scenarios. Includes Hold tickets and customer responsible. 4 Hours of instructor lead training for $425.00 per registered attendee. Class is limited to 10.