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Improving customer satisfaction through omni-channel communications
October 5, 2021 @ 12:00 pm - 1:00 pm CDTFree
Having an outage alert plan is now more important than ever as customer expectations are higher. Utilities need to communicate not only during a major event but also before and after. We will take a look at multiple options for getting the word out to your customers, and review new channels of interest. Session will include discussions with panelist who have implemented successful customer engagement strategies at their utilities.
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