Clarity during crisis.
The outage system pulls information from multiple sources when it monitors an electric system. AMI is one of the most important sources. Join us as we discuss the role AMI data plays in OMS and strategies for using the information it provides.
In the past two years, many utilities have been forced to reduce crew sizes and face time between crew members. Information needs to be communicated to the field crews quickly and safely. The new WorkPal mobile app allows field personnel to interact in real time with the outage system, monitoring the status from the field … Continue reading "Empowering Field Crews with WorkPal Crew App"
Running a utility has enough headaches! Calculating reliability indices doesn’t have to be one of them. APPA's very own Ji Yoon Lee will be joining us for a review of the eReliability Tracker and a discussion on how to get the most from your integration.
GLDS provides customer management and billing solutions for fiber providers. They offer provisioning tools as well. DataVoice is working on integrations with GLDS at several customer sites already. If you are in the middle of a fiber deployment -- or considering one -- come see how GLDS can ease that transition.
Dispatchers have long wanted the capability to place temporary electric loops in OMS to show they transferred the load. We plan to demonstrate how DataVoice OMS can now show that transfer. We will also discuss other strategies for dealing with complex switching and backfeeding scenarios.
Come learn how your customers/members can now report an issue with an outdoor light based on the light’s location on your map. We have a designed a tool that allows your customers/members to click on a light location on your map and work orders are automatically created in your OMS.
Want to know more about improving your GIS integrations? Come work with the expert!
When, Who and What: When should a notification go out? Who is going to get a notification? What will it say? The purpose of this class is to help you send accurate information to your customers/members about their outage. We will discuss switching, nested outages, estimated restore times, canceling outages and when it is appropriate … Continue reading "Electric OMS: Managing Notifications with a connected electric model"
Site Modes and GERT; how to set them up before you have to use them. See how they can save you time and trouble during an emergency.
Instructional and scenario training for entering tickets using the new ticket entry screens, Instructor led training $225 per registered attendee. Class is limited to 10 students. Billing will be done after class. Free training videos are available via the Portal.
Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the DataVoice solution. This is the session for you. This class is intended for users who have experience working in the … Continue reading "Dispatcher OMS Refresher Training"
Have you forgotten some of your basic training? Are you fuzzy on the specifics of how to deal with difficult situations? Perhaps you were not even working at your utility when it first deployed the DataVoice solution. This is the session for you. This class is intended for users who have experience working in the … Continue reading "Dispatcher OMS Refresher Training"