Phone Calls and Urgent Problems
If you have a hardware or software problem — especially a system down — please call us at (888) 328-2864. Select option 1 to speak with our technical support department.
Phone calls are the surest, quickest way to get a response when a system is down. The phones are monitored 24 hours a day, all year long. You may have to leave a message, but someone should get back to you within the hour, if not sooner.
Email and the Support Portal
For less urgent service issues, you can email tech support at email@example.com, or you can log into the DataVoice support portal and enter a ticket there. The portal is also a good place to track existing tickets.
If you are not able to log into the portal, please email support. They can set that up for you.
Feature Requests and Suggestions
Finally, we maintain a separate portal for ideas on Aha. Not only can utilities propose ideas, they can vote and comment on the ideas others have suggested.
Because the portal allows voting on ideas, we limit access to one account per utility. If you are unsure who has access at your utility, contact support and they can track that down for you.