When a storm hits and the lights go out, utilities know that it’s only a matter of time before their customers come calling, demanding to know what happened and when the power will come back on. In this situation, saving time and gathering accurate information about the outage can mean the difference between a quick resolution that makes customers happy and an extended outage that costs thousands. dataVoice International’s integrated utility management systems give utilities the tools they need to reliably and quickly serve their customers while cutting back on their own workloads by using accurate data to map outages, track their vehicles, communicate with workers and interact with customers. When time is of the essence and knowledge is quite literally power, reliable integrated systems from dataVoice International give utilities the edge.
Outage Reporting/Notification Trends from 2018
- Websites: 4,979,824
- IVR: 4,930,430
- Text: 329,071
- Mobile Apps: 318,234
These are statistics from a utility that provides multiple ways to report outages and receive notifications.
Here at dataVoice, we build mobile software solutions that provide staff and work crews with the tools they need to minimize the impact of unforeseeable technical issues or inclement weather.