Service & Support

We set our clients up for success.

DataVoice provides a range of services to best facilitate the needs of our clients. Our customers are always protected with 24/7 support for hardware and software, however many times clients may need assistance in preparing a road map for the future, or in better understanding the tools they have available to them today.

Primary Services

To help our clients succeed, DataVoice provides services for the following:

  • Onsite Training
  • Seasonal Outage Preparation Classes
  • Disaster Planning and Recovery
  • Customized Reporting Packages
  • Data Integrity Consultation (CIS, GIS, AMI, OMS, EA)

Additional GIS Services

For GIS integration, DataVoice provides services for the following:

  • Map Drafting Resources
  • Senior-Level Strategic Mapping Consultations

We stand behind our software and hardware.

The protections offered under the DataVoice maintenance and support agreement are among the most dependable and comprehensive available. We offer coverage for your software and hardware as well as free software upgrades and enhancements, and most of all, peace of mind that if you need us, we will be there.

Software Warranty

With our software warranty, DataVoice International Inc. will keep the DataVoice Software in good operating condition and shall provide maintenance when the software is inoperative.

To provide our customers with the most current and advanced technology available, DataVoice International, Inc. periodically updates and enhances its software and hardware products. Software updates are provided, free of charge, to owners of maintenance/support agreements.

Hardware Maintenance

Our system hardware maintenance covers any service including labor, replacement parts, and equipment, when DataVoice supplied hardware is defective due to occasional wear and tear. In most cases, DataVoice will provide next day delivery of equipment for equipment failure.

All installation and travel costs are covered under the maintenance contract, under the premier support coverage option.

We provide 24/7 support.

DataVoice monitors your systems 24 hours a day, 7 days a week. If there are any critical events that occur, such as loss of connectivity to your CIS, loss of heartbeat due to a network issue, or even loss of connectivity to your other system-critical servers, our System Monitoring Program will notify our tech support department and they can tend to the matter immediately.

Phone Calls & Urgent Problems

Contact Technical Support at (888) 328-2864 – option 1.

If you have a hardware or software problem — especially a system down — please call us.

The phones are monitored 24 hours a day, 365 days a year.

Phone calls are the surest, quickest way to get a response when a system is down. You may have to leave a message, but someone should get back to you within the hour, if not sooner.

Email & Support Portal

For less urgent service issues please email or log in to the DataVoice support website and enter a ticket there. This is also a good place to track existing tickets. If you are not able to log in, please email Technical Support. They can set that up for you.

Feature Requests & Suggestions

Have a feature request, idea or suggestion? Please share it with us below. You can also vote and comment on the ideas others have suggested.

Access our feedback service below. We limit access to one account per client for voting purposes. If you are unsure who has access at your organization, please contact Technical Support and they can track that down for you.

Submit Feedback

Connect with us.

Request a Demo