Service & Support
We set our clients up for success.
To help our clients succeed, DataVoice provides services for the following:
- Onsite Training
- Seasonal Outage Preparation Classes
- Disaster Planning and Recovery
- Customized Reporting Packages
- Data Integrity Consultation (CIS, GIS, AMI, OMS, EA)
Additional GIS Services
For GIS integration, DataVoice provides services for the following:
- Map Drafting Resources
- Senior-Level Strategic Mapping Consultations
We stand behind our software and hardware.
With our software warranty, DataVoice International Inc. will keep the DataVoice Software in good operating condition and shall provide maintenance when the software is inoperative.
To provide our customers with the most current and advanced technology available, DataVoice International, Inc. periodically updates and enhances its software and hardware products. Software updates are provided, free of charge, to owners of maintenance/support agreements.
Our system hardware maintenance covers any service including labor, replacement parts, and equipment, when DataVoice supplied hardware is defective due to occasional wear and tear. In most cases, DataVoice will provide next day delivery of equipment for equipment failure.
All installation and travel costs are covered under the maintenance contract, under the premier support coverage option.
We provide 24/7 support.
Phone Calls & Urgent Problems
If you have a hardware or software problem — especially a system down — please call us.
Phone calls are the surest, quickest way to get a response when a system is down. You may have to leave a message, but someone should get back to you within the hour, if not sooner.
Email & Support Portal
For less urgent service issues please email firstname.lastname@example.org or log in to the DataVoice support website and enter a ticket there. This is also a good place to track existing tickets. If you are not able to log in, please email Technical Support. They can set that up for you.
Feature Requests & Suggestions
Have a feature request, idea or suggestion? Please share it with us below. You can also vote and comment on the ideas others have suggested.
Access our feedback service below. We limit access to one account per client for voting purposes. If you are unsure who has access at your organization, please contact Technical Support and they can track that down for you.Submit Feedback