Forked Deer utilizes the DataVoice Fiber OMS tool as the starting point for any outage on our network, no matter how big or small. We can quickly measure the extent of the outage at first glance, capture a list of affected subscribers to notify and pinpoint the possible break point faster than ever!
Forked Deer Cooperative
Panola-Harrison Electric Cooperative in east Texas recently had a massive storm in June that had our entire electrical system down. There was unprecedented damage across our entire service area. I can honestly say that the DataVoice Outage Management System was a truly indispensable tool as we managed this crisis.
Panola-Harrison Electric Cooperative
The DataVoice staff is wonderful to work with; they are knowledgeable, friendly and fully engaged in our experience with their product. They really try to see things from our perspective, and are open to suggestions, willing to making adjustments and are committed to supporting our full use of the products.
Robert A. Napier
City of Vineland
Our Electric Division has been a customer of DataVoice for nearly twenty years now. We quickly discovered the DataVoice Geospatial Analytic Tools to be priceless as we improved our GIS accuracy.
City of Gastonia
Apex does not utilize a call center so using the OMS is a big help in keeping track of the customer reported issues. The field staff can rely on the map to see where customers have reported trouble and use the predicted device information to know where to start working electric outages.
City of Apex
Greystone Power, GA has been a cooperative leader in the Atlanta area since 1936, serving eight counties. We have been a DataVoice customer since 2003. Greystone has lead the way in changes to the DataVoice system in that they are active members of the advisory council and are always finding ways to improve the system.
The FixIt App eliminates the need for manual entry, and we can see the exact location of the issue on the map. Better still, the request goes through the outage management system (OMS) and then immediately creates an order in the billing system. Orders can be dispatched immediately and field crews can respond more quickly.
City of High Point, NC