For over three decades, DataVoice has deployed battle-tested systems to help utilities mitigate outages in the most challenging conditions. Ice storms, hurricanes, operational mishaps – our solutions stand tall against external forces of all kinds.
Core Product Integration
Utilities across North America use DataVoice Outage Management System (OMS), to identify the source of outages quickly and disseminate accurate information to crew, customers, managers, and social media outlets.
The OMS integrates with customer information systems (CIS), meters (AMI), mapping (GIS), and SCADA to assemble a complete outage picture. It also comes with a mobile application for crews (WorkPal) so they get instant, accurate information and can provide timely updates.
Customer communication – keeping customers informed during service interruptions is a primary concern for the modern OMS. The DataVoice solution offers multiple ways for customers to interact. They can call into the IVR, send a text, log into a mobile app, or simply visit the utilities' website to report an outage and get status updates.
The OMS collects accurate data for further analysis, and utilities can build a growing picture of problem-prone service areas. OMS can lead to decreases in overtime costs, increased FEMA reporting, minimized revenue losses and overall increase in customer satisfaction.
