Customer Communication

Keep Your Customers Informed

Electric

Water

Fiber

IVR + Web + Text

Trusted by

71 utilities

Total outreach

22M interactions

Average outreach per utility

300K interactions

IVR + Web + Text

Communicate by: Web, Text, Mobile App, and IVR

Keeping customers informed will improve customer satisfaction and eliminate negative social media posts. Using the proper tools allows customers to receive updates without the staff having to answer calls. In today’s technology-driven culture, service providers must adopt customer communication tools that provide up-to-the-minute outage information via connected devices. These innovations not only keep customers informed and happy, but also streamline utility operations by reducing incoming call volumes.

Web Outage Reporting and Maps

DataVoice’s Customer Facing Outage Webpage allows customers and members to view real-time outage information via online maps. With the map display, the utility has the option of using substation and feeder boundaries, device marker, or circular icons to display a general location of the outages. When displaying the outage via a device marker, the utility can select the level of detail they would like the consumer to see.

Text Messaging

The DataVoice text messaging tool allows users to enroll for text-message communications services. Customers can receive notifications for planned and unexpected outages, restoration updates and more.

With the text messaging tool, utilities can configure branded sign-up pages for customers and take advantage of an instantaneous enrollment system.

Mobile App

With the mobile application customers can access account information, make payments and report outages on the go via mobile devices.

IVR

Utilities can implement automated services that allow customers to access account information, make online payments and report service interruptions.

The solution also provides outbound notifications regarding delinquent account reminders, prepay notices, and planned outage. It integrates with common analog, digital, T1 and VoIP systems.