For utilities, storms come in two’s. The first is the adverse weather that knocks fuses, lines, and transformers offline and forces utilities to scramble their workforces to fix them. The second is the whirlwind of calls utilities get when their customers want to know why the power is out and when they can expect it back on.
Timely repairs and crystal clear communication with customers is of the utmost importance for utilities that want to weather these storms. With an array of cutting-edge, mobile-ready solutions, such as GIS, OMS and IVR systems, DataVoice International’s integrated utility management systems make it easy to quickly and easily predict and manage outages while reliably communicating with customers and linemen alike.
Denna Sandoval (Vice President) – Denna has been with the DataVoice team for over 23 years. She began working as a Service Representative then moved to our project management team, then transferred into Sales. She has extensive knowledge of the utility industry and understands the needs that face the utility market. She holds a BBA in Strategic Management with a minor in Computer Science and Marketing.
Tom Dellinger (Director of R&D) – Tom is one of the most experienced programmers at DataVoice with over 35 years in software development and management. While his earlier experience focused on IVR, he has transitioned to spending much of his time with OMS, where he has broad familiarity with numerous interfaces between OMS and other systems. Tom has a BS in Computer Science from UNT and an MS in telecommunications from SMU.
Ron Bentley (Director of Sales and Product Management) – Ron Bentley has 25 years of experience in electrical engineering, almost 20 years involved directly in the engineering, management, and business side of electric utilities. Ron has been at DataVoice International for over 10 years now, playing a variety of roles. He originally came to DataVoice to work with its GIS products and also served a stint as director of operations. His prior service included tenure as a delegate on the Wholesale Market Subcommittee of the Electric Reliability Council of Texas (ERCOT) as Texas transitioned to a deregulated electric market. Ron holds a Bachelor of Electrical Engineering from Georgia Tech and a PhD in a field of the humanities from the University of Virginia.
Kelli Froman (Director of Software Support) – Kelli Froman is the director of software support at DataVoice International. Prior to joining the organization in 2011, Froman worked for 17 years as an applications engineer at Texas Instruments. She holds a Bachelor of Science degree in electrical engineering from Texas A&M University.