Business Unit Spotlight: SmartWorks Utility Data Intelligence

Helping Utilities Make Better Use of Their Data

Utilities collect growing amounts of information from meters, customers, billing systems, field operations, and infrastructure. The challenge is turning that information into something employees can trust, understand, and use.

SmartWorks helps electric, water, and gas utilities connect and manage their data more effectively. Through SmartWorks Compass, utilities can improve meter data accuracy, automate operational workflows, uncover useful insights, and support better decisions across the organization.

Building a Trusted Data Foundation

MeterSense, the meter data management component of SmartWorks Compass, helps utilities collect, validate, estimate, edit, and organize high volumes of meter data. This creates a more reliable foundation for billing, operations, analytics, and customer service.

SmartWorks Compass builds on that foundation by connecting trusted data with analytics, automation, and operational workflows. Utilities can use the platform to improve data quality, manage exceptions, reduce manual work, monitor performance, and turn information into practical action.

Utilities can use the platform to:

  ✅Improve meter data accuracy and billing confidence

  ✅Automate meter-to-cash and service workflows

  ✅Identify leaks, outages, unusual consumption, and equipment risks

  ✅Analyze load, revenue, usage, and operational performance

  ✅Support conservation and customer-engagement programs

  ✅Apply analytics and AI to everyday utility decisions

The platform supports electric, water, and gas utilities and can be configured for billing, customer service, operations, engineering, finance, and management teams.

The Utility Data Journey

SmartWorks supports utility data throughout its journey, from collection and validation to analysis, automation, and action. By connecting information across utility systems, Compass gives teams a clearer view of operations while reducing dependence on disconnected tools and manual analysis.

Analytics and AI for Utility Teams

SmartWorks continues to expand the role of analytics and artificial intelligence in utility operations. SmartWorks Athena allows team members to ask questions about utility data in plain language and receive useful answers, charts, and insights without relying on complex database queries or manual reports.

Athena helps utilities analyze operational and historical data, identify trends and unusual activity, monitor performance, and focus attention on the information that matters most. Its capabilities can support everyday operational questions as well as deeper analysis across meter, billing, and other connected utility data.

Athena also includes AI-assisted forecasting to support planning and performance analysis, along with tools that can help teams review data quality and manage exceptions more efficiently. By making complex information easier to explore and understand, Athena helps utility employees move from questions to informed decisions faster.

Athena can help utility teams:

  ✅‍Ask questions using everyday language

  ✅‍Create charts and visualizations

  ✅‍Identify trends, anomalies, and operational patterns

  ✅‍Analyze historical and current utility data

  ✅‍Support forecasting and performance planning

  ✅‍Review data quality and exceptions more efficiently

Supporting Practical Utility Workflows

SmartWorks Compass connects activities across CIS, AMI, billing, customer service, and other utility systems. Configurable workflows can route tasks, coordinate approvals, identify exceptions, and provide better visibility from request through completion. Utilities can apply this automation to processes such as move-in and move-out, connect and disconnect, service orders, and other repeatable operational activities.

How DataVoice and SmartWorks Work Together

DataVoice and SmartWorks help utilities connect outage response with additional data and actionable insight. The DataVoice OMS provides the operational tools needed to identify outages, coordinate restoration, communicate with customers, and support field crews. SmartWorks complements the OMS by adding meter data management, analytics, automation, and AI-supported insights that give utilities a broader view of system conditions before, during, and after an outage.

As fellow Harris Utilities businesses, DataVoice and SmartWorks can collaborate within connected utility environments while continuing to support the systems utilities already depend on. Together, DataVoice and SmartWorks can extend outage-response capabilities with additional meter, customer, asset, and operational data—supporting better visibility, deeper analysis, process automation, and more informed operational decisions.

Go Beyond Outage Response

The benefits of this collaboration extend beyond outage response. SmartWorks helps utilities apply meter, customer, asset, and operational data to support reliability improvement, automate everyday processes, investigate recurring issues, anticipate infrastructure needs, and make more informed long-term decisions.

‍Customer Success

Utilities use SmartWorks to address real operational and customer-service challenges. Its solutions have helped utilities automate move-in and move-out processes, identify potential water leaks through meter data, and analyze transformer loading to support infrastructure planning.

A Flexible Partner for Utilities

SmartWorks works with utilities, technology providers, consultants, and other Harris business units to support connected utility environments.

Designed to integrate with CIS, AMI, and other utility systems, the platform gives utilities the flexibility to modernize data and operational processes without replacing the technology they already rely on.

As part of Harris Utilities, SmartWorks also benefits from the experience, resources, and industry knowledge of a broader organization focused on serving utilities.

Turning Utility Data into Action

Utility data should do more than support billing. It should help teams understand what is happening, identify what needs attention, and determine what action to take next.

By bringing together meter data management, system integration, analytics, workflow automation, customer engagement, and practical AI, SmartWorks helps utilities move from disconnected information to trusted insight—and from insight to confident action.

‍