Turning Utility Data into Trusted Insight and Action

~Helping Utilities Make Better Use of Their Data~

Utilities collect more data than ever before, but turning that data into reliable information and meaningful action remains a challenge. SmartWorks helps electric, water, and gas utilities improve how they manage, analyze, and use meter and operational data across the organization.

SmartWorks Compass is a utility data intelligence and decision management platform designed to help utilities improve data accuracy, streamline workflows, strengthen customer engagement, and get more value from their AMI investments.

~From Meter to Data~

At the core of the SmartWorks platform is MeterSense, a meter data management solution that collects, validates, estimates, and organizes meter data for billing and operational use.

SmartWorks Compass extends beyond traditional meter data management by helping utilities transform trusted data into practical insights and automated action. Utilities can use the platform to:

The platform supports electric, water, and gas utilities and can be configured for billing, customer service, operations, engineering, finance, and management teams.

~The Utility Data Journey~

~Analytics and AI for Utility Teams~

SmartWorks continues to expand the role of analytics and artificial intelligence within utility operations. SmartWorks Athena allows users to interact with utility information using natural language. Instead of relying only on technical reports or database queries, team members can ask questions in plain language and receive relevant answers, visualizations, and insights.

SmartWorks also offers AI-enabled capabilities that support forecasting, data analysis, operational decision-making, and faster access to information. These tools are designed to complement utility employees by reducing manual effort and making complex data easier to understand and use.

~Supporting Practical Utility Workflows~

~Customer Success~

Utilities use SmartWorks to solve practical operational and customer-service challenges. SmartWorks has helped utilities automate move-in and move-out processes, use meter data to identify potential water leaks, and analyze transformer loading to support infrastructure planning.

~A Flexible Partner for Utilities~

SmartWorks works with utilities, technology providers, consultants, and other Harris business units to support connected utility environments.

The platform is designed to integrate with existing utility technology rather than requiring utilities to replace every system they already use. This gives utilities the flexibility to modernize data and operational processes while continuing to benefit from existing investments in AMI, CIS, billing, and customer-service platforms.

As part of Harris Utilities, SmartWorks also benefits from the experience, resources, and industry knowledge of a broader organization focused on serving utilities.

~Helping Utilities Get More Value From Their Data~

SmartWorks believes utility data should do more than support billing. It should help utility teams understand what is happening, identify what needs attention, and determine what action to take next.

Learn More:

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