Outage Management System

Manage and Resolve Outages

Electric

Water

Fiber

Web-based

Trusted by

78 utilities

Monitoring

3.3 million meters

Supporting

7 utility service types

Desktop App

An Outage Management System Designed for Everyday Utility Operations

The DataVoice Outage Management System (OMS) is an intuitive platform designed for modern utility operations. Built for electric, water, gas, and broadband utilities, it helps operations teams detect, manage, and restore outages with real-time visibility while keeping customers informed throughout the restoration process.

Trusted by utilities for more than 30 years, the DataVoice OMS supports more than 3.3 million utility meters across 78 utility organizations representing seven utility service types.

Built Around Utility Operations

The DataVoice Outage Management System (OMS) gives utility operations teams a centralized, real-time view of every outage. From the first outage report through service restoration, the DataVoice OMS helps utilities monitor system conditions, coordinate response efforts, and keep customers informed throughout the restoration process.

The DataVoice OMS integrates with customer information systems (CIS), advanced metering infrastructure (AMI), geographic information systems (GIS), SCADA, and other critical utility systems to provide a complete operational view of every outage. Mobile workforce capabilities extend that visibility to field crews, enabling timely updates from the field.

Today's utility customers expect timely, accurate communication throughout every outage. The DataVoice OMS helps utilities meet those expectations by providing multiple ways for customers to report outages and receive status updates through IVR, text messaging, mobile applications, and your utility's website.

The DataVoice OMS captures detailed outage information that supports operational analysis, regulatory reporting, and storm recovery efforts. Historical outage data helps utilities identify recurring problem areas, improve planning, support FEMA documentation, reduce unnecessary operational costs, and continuously improve service reliability and customer satisfaction.